Refund policy

ONLINE PURCHASES:

We have a 30-day exchange policy: You have 30 days from the time your order arrives to your door to send it back 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start the exchange process, you can contact us at sanagnostopoulos@gulfshoresal.gov. Please note that returns will need to be sent to the following address: 

Gulf Shores City Store

Attn: Returns

2149 West 1st St

#299

Gulf Shores, AL 36547

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sanagnostopoulos@gulfshoresal.gov.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Refunds
Absolutely no refunds.